indowd Platform Privacy Notice

This page describes what we collect when you use indowd and how we keep that data protected. We at indowd take your privacy seriously and are transparent about every piece of information we gather, how we use it, and who may access it.

When you create an account on indowd, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts, or place bets on our platform, we collect personal and financial data. We use this data to verify your identity, process your payments, prevent fraud, and comply with legal obligations. Our indowd servers may sit outside your jurisdiction, but we apply the same data-protection standards regardless of location.

This notice covers what we collect, how we use it, your rights, and how to contact us with privacy questions.

What Data We Collect on indowd

Account and Identity Information

We collect your full name, date of birth, email address, phone number, and national ID number when you register on indowd. We also collect a photo of your ID and may request a selfie holding your ID to verify you are the account holder. This information is required for our Know Your Customer (KYC) process, which protects your account and complies with anti-money-laundering regulations.

We at indowd store this data securely using encryption. We do not share your identity information with third parties except where required by law or to process your payments. Your indowd account is tied to your identity, so only you can access your balance, transaction history, and withdrawal requests.

Payment and Transaction Data

We collect information about every deposit and withdrawal you make on indowd. When you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we record the payment method, amount, timestamp, and transaction status. We use this data to reconcile your account, detect fraud, and comply with financial regulations.

Our indowd payment processors (third-party payment gateways) may also collect data directly from your e-wallet or bank. We do not control how these processors handle your data, but we require them to meet industry-standard security practices. Your payment information is never stored on our indowd servers in plain text — it is encrypted and tokenized.

Note: We at indowd never store your full credit card or bank account number. We only store a token that allows us to process future transactions securely.

Gameplay and Betting Data

We collect data about every game you play on indowd — which slots you spin, which live-dealer tables you join, which sports events you bet on, and your bet amounts and outcomes. We use this data to calculate your account balance, detect problem gambling patterns, and improve our game offerings. Your indowd gameplay history is private and is not shared with other players or third parties.

We at indowd also collect technical data about your device, browser, IP address, and network connection. This helps us troubleshoot performance issues, detect fraud, and ensure our indowd platform runs smoothly across Android, iOS, and desktop.

Cookies and Tracking

We use cookies on indowd to remember your login session, store your preferences, and track your browsing behavior within our platform. These cookies are stored on your device and are not shared with third parties. You can disable cookies in your browser settings, but this may affect your indowd experience.

Our indowd analytics tools may also use pixels or similar tracking technologies to measure how you interact with our site. This helps us understand which games are popular, which payment methods are most used, and how to improve our platform. We do not use this data to identify you personally — only to see aggregate trends.

KYC (Know Your Customer): Our identity-verification process on indowd, required before your first withdrawal, to confirm you are a real person and reduce fraud.
Tokenization: A security method we use on indowd to replace sensitive payment data with a unique code, so we never store your actual card or bank details.
Encryption: A process we use on indowd to scramble your data so only authorized systems can read it, protecting it from unauthorized access.

Our indowd Data Protection Policy

How We Use Your Data

We at indowd use your data for the following purposes: to verify your identity and comply with KYC regulations; to process your deposits and withdrawals; to calculate your account balance and payouts; to detect and prevent fraud; to comply with legal and regulatory obligations; and to improve our indowd platform and customer service. We do not use your data for marketing purposes without your explicit consent.

Our indowd support team may access your account data to assist with technical issues, payment disputes, or account recovery. We keep detailed logs of who accesses your data and when, so we can audit our practices and detect unauthorized access.

Third-Party Processors and Data Sharing

We at indowd share your data with third-party processors only when necessary. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Our hosting provider stores our indowd servers and may have access to encrypted data. Our compliance team may share anonymized data with regulators if required by law.

We do not sell your data to advertisers, data brokers, or other third parties. We do not share your indowd account information with other players or the public. Your privacy is protected by contract with every third party we work with.

Your Rights on indowd

You have the right to access, correct, or delete your personal data on indowd. You can request a copy of all data we hold about you by contacting our support team. You can update your email, phone number, or address in your indowd account settings at any time. You can request deletion of your account and associated data, though we may retain some information for legal or compliance reasons.

You have the right to object to our use of your data for analytics or marketing. You can disable cookies in your browser or opt out of tracking by contacting us. You have the right to lodge a complaint with your local data-protection authority if you believe we have mishandled your data.

Data Retention and Security

We at indowd retain your account data for as long as your account is active, plus a reasonable period afterward for legal and compliance purposes. We retain transaction data for at least five years to comply with financial regulations. We delete cookies and tracking data after a set period unless you have opted in to longer retention.

Our indowd platform uses industry-standard encryption (TLS/SSL), firewalls, and access controls to protect your data. Our servers are monitored 24/7 for unauthorized access. We conduct regular security audits and penetration tests. We require all staff to sign confidentiality agreements. However, no system is non-specific info secure, so we cannot guarantee absolute protection against all threats.

Contact Us About Privacy

If you have questions about our indowd privacy practices, want to access your data, or wish to lodge a complaint, contact our support team via the indowd platform or email. We will respond to your request within a reasonable timeframe. Our support team operates in English and can assist players across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

We at indowd may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or by posting a notice on our indowd platform. Your continued use of indowd after such changes constitutes your acceptance of the updated notice.

Jurisdiction notice: Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. Our indowd servers may be located outside your country, but we apply consistent data-protection standards regardless of location.